Runescape

So I've been playing Runescape the last few months, waiting for a beta invite from a couple of the big names out there. A couple of days ago, I load the game and log in, only to receive the message "Your account has been disabled. Please check your message center for details."

The Message Center is a special little mail service they've set up on the website so they can send you messages without using your email address. It's some security measure or something. Anyways, I check my Message Center, and it's empty. WTF?

There's a second screen they use to document Account History so they can keep track of repeat rulebreakers. I go to that screen, hoping for an explanation. It's ALSO completely blank, except for a simple message at the top. "You have been permanently banned." I already know this, but thanks.
http://img242.imageshack.us/img242/6411/bannedbq0.png

At this point, I'm confused. Maybe somebody made a typo mistake and banned me by accident? I send them a message to find out what's the deal.
http://img83.imageshack.us/img83/9952/bannedqueryty1.png

After waiting 4 or 5 days, depending on which time zone you're in, I receive a response, and they unban my account. However, the response was less than polite, and outrageous considering the circumstances.
http://img133.imageshack.us/img133/2600/bannedresponsesy3.png

No apology, no refund of the several days of game time lost, and not even a simple explanation of why I was banned, or what rule I supposedly broke. To top it all off, they threaten me with this "last chance" BS, as if I'm a constant rulebreaker. I've sent them another response, this time not so polite, and if I don't get an official apology and refund of game time for this catastrophe, I will NOT be renewing.

I've played many MMOs, some for years and some just on trial accounts, but none of them have ever been as bad as this. I'm not sure if it's corruption, ignorance, or just sheer stupidity, but whatever it is, there's no excuse for it. It's ridiculous. I know this game is lame and childish, and not much to be upset over, but it's still infuriating to be treated with such dismissal.

Son of a b*tch..... Ive heard that jagex customer support sucks, but this is just fxxxed up. Personally, i think the most likely reason is ignorance

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Originally posted by Nuke-Marine
NOTE: You technically did break another rule by posting your messages from Jagex. The part at the bottom you cut off states private messages are not to be discussed with others. If you do do this, its better if you black out your name.

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Yeah I read that part too, and no, I don't care. Even if they actually READ this forum (which I find unlikely) there's a good chance that I'll never touch this game again, after this blatant abuse. They can have my account.

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Originally posted by Shrimp10
I have sympathy for you, but for all you know it could have been a huge mistake. Send a message through Customer Support, sort it out with them and you should be fine.

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I did. Visit a few of the links in my first post to see the results. I gave them the benefit of the doubt a second time, and sent a new query, that I haven't taken screenshots of yet. They read it, and three days later STILL haven't responded.

No matter which way you spin it, their CSR is a joke.

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Originally posted by Aethios

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Originally posted by Shrimp10
I have sympathy for you, but for all you know it could have been a huge mistake. Send a message through Customer Support, sort it out with them and you should be fine.

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I did. Visit a few of the links in my first post to see the results. I gave them the benefit of the doubt a second time, and sent a new query, that I haven't taken screenshots of yet. They read it, and three days later STILL haven't responded.

No matter which way you spin it, their CSR is a joke.

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