General Discussion

So get this I played only one SOE game in my life and that was SWG right. I played for about a month maybe about 6 months ago. I shut down the account and forgot all about it cause "IT DOES SUCK" not to mention the HORRIBLE lagg.

So i go into my Bank statement today online only to find that 6 months after I shut this all down they have billed my card for a monthly charge. I mean WTF what kind of freaking policy are they running in this company. I've seen post on stuff like this from SOE before and was just wondering if there was a petition going around anywhere to shut these bastards down. Just wanted to sing up and join the crew to get these poor ecuses of a bunch of smedly wannabee's shut down.

/endrant sry just had to bash em a little.

Call SOE and talk to them.  Tell them you want the charges reversed and if they won't that you will call your credit card company and have them do a charge back.  I suspect you will get your money back since SOE is trying to avoid charge backs since it hurts them with fines and increases the fees they must pay on transactions.

I have subbed on and off on a couple different SOE games. Although I'm not a fanboi by any measure I have not encountered this problem.  Most publishers provide an automated billing system that automatically stops billing when you tell it to.

I'm a fan of crying when crying is due and giving credit where credit is due - are you positively sure that you engaged the necessary processes to shut down your billing?

I had a problem like this before. Not excatly but something close. The web pages for canceling subscriptions, would not load up for me at all. I continued to get "A error occured please try later." Figured it was a problem that would be fixed. Well a month goes by and same problem. Talked with one of these so called CSR's i think they are called, and they said it was a problem on my side. Which it wasen't. So they do have some problems with subscriptions at times.

again,

Dont ya think that if SOE had a problem with their billing page/ front end more than 1 person would be calling in an issue?

As someone who works in support I can tell you that if you're visting a corporate billing website for a company like Sony online Entertainment and you visit the site over a course of a few days/weeks and you get a page can not be displayed each time - ill bet the farm its not their site.

Companies have reponse centers put in place to deal with outages. Some response times are better than others but anyone running an online business is going to have their billing system fixed within hours.

Well personally, I never had any trouble canceling any of my SOE accounts.  However there have been several posts and I know some people in real life who have had the same problem this guy had.  I think there must be something unclear in the cancellation process. . . an extra confirm button they need to hit or something.

I haven't been(and won't be) playing an SOE game, so I cant point out exactly what it is though.  To the OP, like I told my friends, it's always good practice to run through your credit card statements/online bank account site/etc just to make sure there aren't any random charges like this. 

GL!

Originally posted by aiwe2143

Well personally, I never had any trouble canceling any of my SOE accounts.  However there have been several posts and I know some people in real life who have had the same problem this guy had.  I think there must be something unclear in the cancellation process. . . an extra confirm button they need to hit or something.

I haven't been(and won't be) playing an SOE game, so I cant point out exactly what it is though.  To the OP, like I told my friends, it's always good practice to run through your credit card statements/online bank account site/etc just to make sure there aren't any random charges like this. 

GL!

 

 

I had the same issue with SOE some 3 years ago.  It's strange how you can NOT play a game for months and then suddenly be billed for it...  I don't understand how that can happen but I will attest that it happened to me once, though they did clear it up after a phone call.

Originally posted by Daffid011

Call SOE and talk to them.  Tell them you want the charges reversed and if they won't that you will call your credit card company and have them do a charge back.  I suspect you will get your money back since SOE is trying to avoid charge backs since it hurts them with fines and increases the fees they must pay on transactions.

This is true.  I worked in credit card chargebacks for four years.  The term is "cancelled recurring transaction".  Make sure you have the exact date you called to cancel and any other details you'd like to include (who you talked to, what they said).  You have 90 days from the date on your billing statement to notify the credit card company of the cancelled charge.  More than likely, Sony being the monolithic company they are, didn't process the cancellation properly.  As the person quoted here mentioned, it's not worth their while to try to scam people because it would cost more than likely costs more than $15 of their time and money to correct mass chargeback situations. 

I had the issue in the past with SOE as well (in addition to other customers who had the same problem) but on a personal level, the graphics problems, Customer Service issues, lost data, and so forth.  There's a lot of reasons why I don't have any accounts with them, but can't say they're out to get people solely for this reason.

Originally posted by Rekindle

again,

Dont ya think that if SOE had a problem with their billing page/ front end more than 1 person would be calling in an issue?

As someone who works in supportCompanies have reponse centers put in place to deal with outages.

Ok, you should find another job.

SOE who did billing for Vanguard:

http://forums.tentonhammer.com/showthread.php?t=5536&highlight=billing

SOE dropping the ball on billing and subscriptions

http://forums.tentonhammer.com/showthread.php?t=15766&highlight=billing

I recall reading some threads before regarding some people still get charged monthly after they cancel their subscription.

http://forums.tentonhammer.com/showthread.php?t=12862&highlight=charged

It's been going on for months now and people that cancel are still not cancelled.

http://forums.tentonhammer.com/showthread.php?t=15766&highlight=billing

As far as I know the cancellation bug has not been fixed

Originally posted by Sophist

So get this I played only one SOE game in my life and that was SWG right. I played for about a month maybe about 6 months ago. I shut down the account and forgot all about it cause "IT DOES SUCK" not to mention the HORRIBLE lagg.

So i go into my Bank statement today online only to find that 6 months after I shut this all down they have billed my card for a monthly charge. I mean WTF what kind of freaking policy are they running in this company. I've seen post on stuff like this from SOE before and was just wondering if there was a petition going around anywhere to shut these bastards down. Just wanted to sing up and join the crew to get these poor ecuses of a bunch of smedly wannabee's shut down.

 

/endrant sry just had to bash em a little.

It's not SOE, they all do it.  I had the same problem with WoW