General Discussion

Things are getting worse now and funcom doesn't give a rats ass about us. Why don't you just come out FC and say you abandoned ao in favor of your new game are are shutting us down since it seems that way for sure. All these problems and all we get is someone telling us to shut up and wait.

http://forums.anarchy-online.com/showthread.php?t=531031&page=6

Things are getting worse and nothing is happening.

http://forums.anarchy-online.com/showthread.php?t=531114

Servers are ready to die.

http://forums.anarchy-online.com/showthread.php?t=531073

Originally posted by Aguitha

They already annonce that they are developping a 3rd mmo, better get ready.

Let's guess?

One with AWESOME nude graphics and 3 zillion instances.

But this time they will do it right, I already hear the fans say.....

why you telling us this?

Here is another direct call for support to the game director himself forums.anarchy-online.com/showthread.php since aoc launched we have been in hell no support what so ever and now the servers are ready to blow and this is how we the long term paying customers have been treated. Abandoned.

Good thing I left AO a loooong time ago and I dont play AoC and dont plan on it. Sorry you are having issues. I feel for you.

Originally posted by elocke

ok...what? you are mad because they want to put more effort into a new project? its a Business, why does this even surprise you?

It's amazing how some people are so quick to defend a company for having its customer service go into the toilet.  Some people really think they're clever for coming up with statements like, "It's a business."  Thanks, Chairman Bernanke.  It's a good thing you have a vast knowledge of business and economics that we all lack.

Guess what?  Customer service is a hugely important part of running a business, especially a MMORPG.  If you don't feel like maintaining decent CS, then you accept the bum rep you'll be getting.  A second project is not a justification.  If you want to make excuses for Funcom, say that they were completely unprepared for the CS rush they're getting and need to hire additional bodies.  I guarantee you nobody is sitting at Funcom HQ, smirking at the situation, saying, "Don't worry, guys.  It's a business.  Smart people know that."

Originally posted by Kurush

Originally posted by elocke

ok...what? you are mad because they want to put more effort into a new project? its a Business, why does this even surprise you?

 

It's amazing how some people are so quick to defend a company for having its customer service go into the toilet.  Some people really think they're clever for coming up with statements like, "It's a business."  Thanks, Chairman Bernanke.  It's a good thing you have a vast knowledge of business and economics that we all lack.

Guess what?  Customer service is a hugely important part of running a business, especially a MMORPG.  If you don't feel like maintaining decent CS, then you accept the bum rep you'll be getting.  A second project is not a justification.  If you want to make excuses for Funcom, say that they were completely unprepared for the CS rush they're getting and need to hire additional bodies.  I guarantee you nobody is sitting at Funcom HQ, smirking at the situation, saying, "Don't worry, guys.  It's a business.  Smart people know that."

Agreed, regardless of what the buisness is customer service is always a large part of what makes a buisness succesfull, especially when you are talking about a company among many others that offers the same/similar products.

Originally posted by Hvymetal

Originally posted by Kurush

Originally posted by elocke

ok...what? you are mad because they want to put more effort into a new project? its a Business, why does this even surprise you?

 

It's amazing how some people are so quick to defend a company for having its customer service go into the toilet.  Some people really think they're clever for coming up with statements like, "It's a business."  Thanks, Chairman Bernanke.  It's a good thing you have a vast knowledge of business and economics that we all lack.

Guess what?  Customer service is a hugely important part of running a business, especially a MMORPG.  If you don't feel like maintaining decent CS, then you accept the bum rep you'll be getting.  A second project is not a justification.  If you want to make excuses for Funcom, say that they were completely unprepared for the CS rush they're getting and need to hire additional bodies.  I guarantee you nobody is sitting at Funcom HQ, smirking at the situation, saying, "Don't worry, guys.  It's a business.  Smart people know that."

 

Agreed, regardless of what the buisness is customer service is always a large part of what makes a buisness succesfull, especially when you are talking about a company among many others that offers the same/similar products.

these companies can do anything they wanna do online... if you read most of these companies' TOS (Terms of Scubcription), you'll always see that "waver" that your account is always owned by the company. i dunno if any of those legal suit against gaming companies have been successful.

if only we have agencies that help online community, especially online gamers who are engrossed at using their green bucks online, that protects their rights. business online is like a monopoly in itself, you can't do nothing but grimmace in anger...

Originally posted by harabas

Originally posted by Hvymetal

Originally posted by Kurush

Originally posted by elocke

ok...what? you are mad because they want to put more effort into a new project? its a Business, why does this even surprise you?

 

It's amazing how some people are so quick to defend a company for having its customer service go into the toilet.  Some people really think they're clever for coming up with statements like, "It's a business."  Thanks, Chairman Bernanke.  It's a good thing you have a vast knowledge of business and economics that we all lack.

Guess what?  Customer service is a hugely important part of running a business, especially a MMORPG.  If you don't feel like maintaining decent CS, then you accept the bum rep you'll be getting.  A second project is not a justification.  If you want to make excuses for Funcom, say that they were completely unprepared for the CS rush they're getting and need to hire additional bodies.  I guarantee you nobody is sitting at Funcom HQ, smirking at the situation, saying, "Don't worry, guys.  It's a business.  Smart people know that."

 

Agreed, regardless of what the buisness is customer service is always a large part of what makes a buisness succesfull, especially when you are talking about a company among many others that offers the same/similar products.

 

these companies can do anything they wanna do online... if you read most of these companies' TOS (Terms of Scubcription), you'll always see that "waver" that your account is always owned by the company. i dunno if any of those legal suit against gaming companies have been successful.

if only we have agencies that help online community, especially online gamers who are engrossed at using their green bucks online, that protects their rights. business online is like a monopoly in itself, you can't do nothing but grimmace in anger...

It's not a matter of what is legal to do, most companies could legaly get away with many things that would suprise most people whether online or real. It is the fact that if you want to retain customers and grow you better treat them well or you are going to have a really difficult time.

I am perfectly aware that all your monthly fee is really for is giving you access to their servers, you don;t actually have the right to or own anything involved with any of the games.