A side note to thouse people who think they cant return "Open software" uhhh dudes there is no software its a pre-order box you can return it........ So shut it and go get your 5 bucks back that you'll piss away at taco bell later.

You represented it as a "summation of today's threads", then left out half the story. Also, it's great you are in, I've been in for days. Too bad your perspective only considers your situation as valid  and to hell with everyone else.

I tried to include some of the main points you left out and even then it's not the complete counter-perspective.

Originally posted by templarga

 I have just gotten tired of people coming here and claiming that Funcom has acted in some fraudulent manner. And if it is "one-sided" then by all means its the one-side that worked.

  I wouldn't use the word fraudulent, ...sloppy and repeatedly are the two that keep popping into my head.

Well said templarga.  While I wasn't confused.. I realize that many were and I appreciate how easy to understand what happened with your post.

Bottom line is this. It does not matter who is to blame or who is in the right. They have angered a lot of customers and the customer has the money and the option to tell Funcom to go stuff their game. This may be the straw that breaks the camels back for some, others it may just be one more straw on the load and the next problem will be cause the break. Hard to twll , but it if I were the CEO this is not how I would want my launch th begin. Bad business practices there Funcom.

Originally posted by Jackdog

Bottom line is this. It does not matter who is to blame or who is in the right. They have angered a lot of customers and the customer has the money and the option to tell Funcom to go stuff their game. This may be the straw that breaks the camels back for some, others it may just be one more straw on the load and the next problem will be cause the break. Hard to twll , but it if I were the CEO this is not how I would want my launch th begin. Bad business practices there Funcom.

I disagree, the bottom line is it does matter who's to blame. For the most part it is the sloppy attitude of customers who had certain expectations without looking into what they were paying money for. Those customers are angry and to embaressed to admit they were at fault for making a purchase without enquiring as to what it was they were buying. So they blame Funcom.

You seem set on the idea that Funcom screwed up and mislead these people, I agree it's bad press until you actually read up on it and discover the cause of these peoples ire. If you don't read up on it then you probably couldn't care less.

If I were the CEO I'd be unhappy that so many customers are angry, despite it being due to their own lack of competence. However, bad business practices? Besides Funcom has released more early access places than they intended to, due to this adolescent whining. Personally I'd feel better if they all just quit now and put the rest of us out of our misery!

The Early Access Program was always going to be limited. I pre ordered about 2 weeks ago, so not long, just because I wanted the collectors edition. I just feel bad for those that pre ordered months ago and miss out on early access due to late retail distibution.

Originally posted by gdavie01

The Early Access Program was always going to be limited. I pre ordered about 2 weeks ago, so not long, just because I wanted the collectors edition. I just feel bad for those that pre ordered months ago and miss out on early access due to late retail distibution.

I agree with this totaly, but that's the retailer who is to blame not Funcom. I bought mine through Amazon and am downloading early access as I type this. It seems some retailers dropped the ball and may have sold the pre order keys under false pretences. I say may as people do tend to embelish their stories to back up their point of view. Nevertheless those retailers have dropped the ball, they are responsible for not emailing the code on time, not Funcom.

Originally posted by Agricola1

 

Originally posted by gdavie01

The Early Access Program was always going to be limited. I pre ordered about 2 weeks ago, so not long, just because I wanted the collectors edition. I just feel bad for those that pre ordered months ago and miss out on early access due to late retail distibution.

 

I agree with this totaly, but that's the retailer who is to blame not Funcom. I bought mine through Amazon and am downloading early access as I type this. It seems some retailers dropped the ball and may have sold the pre order keys under false pretences. I say may as people do tend to embelish their stories to back up their point of view. Nevertheless those retailers have dropped the ball, they are responsible for not emailing the code on time, not Funcom.

Trying to explain that all the people crying on here are to blame is futile, they will keep their head in the sand, and refuse to believe anything said by anyone, unless it helps their own arguement. They don't care that everyone is trying to help them, and avoid future mistakes, they don't care if you're trying to be nice. All they want to do is make them selves feel better about their own silly mistakes, and there is nothing you nor I can do about it.

 Thats all nice and good but there was quite a lot of people complaining because they actually got their key mailed to them on 14th. Thats 1 day after the early access was already sold out. Same happened to me, I pre ordered a while back but got the key only on 14th, so it was basically useless to me. Oh well, guess I have to wait another week to play.

I think there were issues on both side of the fence.

Consumers don't look close enough at things they should be reading (hence, all the screaming about 'Why am I not level 20!' during the weekend melee-fest. It was stated quite plainly on the patch notes, but people didn't scroll down. And that's just a VERY small example. How many people actually read legal disclaimers that pop up on their computers?

On the other side, while FC didn't hide much about several things relating to this game's stages (PvP, OB and retail) there is perfect certainty that in a couple places some marketing 'entity' didn't do things the way they should have. Things which would have alleviated some angry (justifiably angry) customers.