The Chronicles of Spellborn
Show Game Details
- Developer: Spellborn International
- Genre: Fantasy
- Status: Beta Testing (est. release Q1 2009)
- Platforms:
- Website: http://www.thechroniclesofspellborn.com
- Retail Price: n/a
- Monthly Fee: n/a
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The Chronicles of Spellborn » General Discussion » Customer Service is crap!
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locdog420692 1/10/07 2:01:03 AM
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Novice Member
Joined: 3/23/05 |
I was one of the "lucky" ones that won the beta key contest. After waiting months I had finally received everything in my email to get my key. I followed the procedure and never received anything. Then I received an email about getting the client which was sent after the key. So ya...they send me a link to get the client but no damn key. I have sent them several emails about this and not a single reply or resolve. They can stick their NDA in their ass as well!
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Delanor 1/10/07 4:26:35 AM
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Hard Core Member
Joined: 8/28/06 |
My experience is that they do not respond to e-mail. A PM on their forum, or when you have excess to the beta-tester forum in that forum, has more chance of a response. Unless they gave you an e-mail address for correspondence reacting to the sender address of e-mails is pointless. I agree, that that should not be the case, and you should not have to find this out yourself. BTW, you are not a customer yet and perhaps when they can trace you not even a beta-tester. |
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Freeze_TCoS 1/10/07 4:41:03 AM
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TCoS CM
Joined: 6/19/06 |
Hey There, I'm sorry to hear your emails seam to be ignored since we try to answer any questions asap. Thanks! Marco 'Freeze' van Haren |
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cadamire 1/10/07 10:13:29 AM
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Novice Member
Joined: 12/24/05 |
*Ahem*
yes... I also "lost" my beta key and am unable to play the game... Oh and I missed the email that linked me to the client too, Ha Ha... Ahhh... it was worth a shot! |
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Cynthe 1/10/07 1:08:46 PM
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Elite Member
Joined: 5/22/06
Dreamer, dream me a gift. |
As Freeze just said, please PM him here with your issues.... No need for anyone else to know about it honestly.
For people who may be getting a distorted impression of TCoS serives, other mmorpg.com testers have found their way to the beta forums on tcos.com, therefore anyone with a key should be able to log there and post their troubles as well as PMing Freeze about it, that way you are sure that someone will help you.
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| The wisdom of hindsight is always flawless |
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locdog420692 1/10/07 8:14:13 PM
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Novice Member
Joined: 3/23/05 |
Originally posted by CyntheObviously you did not read my post... I don't have a key therefore I can not login to beta forums. And I read everything that freeze posted. I do not need an echo! I do appreciate Freeze replying to me on this although someone is doing a poor job with their email support. Freeze I will PM my emails as soon as I get out of work. If I see some resolve from this perhaps Freeze just saved a potential customer. |
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godpuppet 1/10/07 8:17:32 PM
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Novice Member
Joined: 12/06/05
Listing MMOs/Chars/Lvls does not make your post any more relevant. It just adds more crap to ignore. |
HF in TCoS, and remember! If you get bored, you know who to give your account!
Your loyaly and best friend, Godpuppet.  |
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Delanor 1/11/07 7:19:44 AM
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Hard Core Member
Joined: 8/28/06 |
Originally posted by locdog420692Weird uncalled for response. |
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aspiin 1/11/07 9:57:44 AM
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Apprentice Member
Joined: 10/05/06 |
I dont think you people understand that MMORPG cant help you. Crying here want get you anytihng. You are getting crappy customer service because you are complaining here. GO TO tcos.com!!!! They have a whole beta forum dedicated to helping you. Im sorry you are having toubles but I have no sympathy for you. Cry me a river becuase I would love to have your beta key..
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Cynthe 1/11/07 11:41:22 AM
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Elite Member
Joined: 5/22/06
Dreamer, dream me a gift. |
Originally posted by locdog420692 Obviously you did not read my post... I don't have a key therefore I can not login to beta forums. And I read everything that freeze posted. I do not need an echo! I do appreciate Freeze replying to me on this although someone is doing a poor job with their email support. Freeze I will PM my emails as soon as I get out of work. If I see some resolve from this perhaps Freeze just saved a potential customer. >.> The attitude on these forums leave a lot to be desired, which is why I don't post here often, I wasn't actually replying to YOU specifically, sorry if I didn't make that clear. Best of luck. |
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| The wisdom of hindsight is always flawless |
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Nytemare 1/11/07 11:52:28 AM
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Novice Member
Joined: 1/10/05 |
Originally posted by locdog420692
I had the same problem. Here is what I did 1 - I PMed Freeze here on these forums, withing 24 hours I got a response from Freeze followed by a new e-mail from TCoS
2 - Still had problem (and no key) I then e-mailed the "TCoS beta problem setup" e-mail address concerning my problems. Within 24hours received a new e-mail with everything necessary (incl key) to set up my beta forum account.
I can't say anything but nice things about the service I have recieved from them here, and on their own site. |
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britzban 1/11/07 9:19:22 PM
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Novice Member
Joined: 1/11/07 |
People...........
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Aethios 1/12/07 10:42:36 AM
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Elite Member
Joined: 7/18/05
I come here |
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Jamiros 1/13/07 2:26:06 PM
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