I just can't believe this, I seriously can't.

How come a name like Gamestop, with stores all over the US, can suck that hard? I pre-ordered on the 14th August and started waiting to receive my bonus/OB keys via e-mail (I was told to wait up to 48 hours).

Then yesterday I noticed that the status of my purchase was "closed" - and wonder what? The website said that it had already shipped the Warhammer box to my shipping address!! And on the day before that I'm sure that I checked the website and the status indicated "open".

I decided to send them an e-mail asking about what had happened, because the game wasn't out yet and it couldn't have been shipped, and that I hadn't received my keys either.

Wonder what reply I got? "We had an issue on our system and can't process your order anymore. Purchases made on the website go through a rigorous verification to prevent fraud." What the fuck does that mean? That I'm trying to fraud? So they set the status of a game which is 20 days from release as SHIPPED and also never send me the codes?

I sent them another e-mail, asking for extra information and a better explanation. Wonder what? The reply was: "We had an issue on our system and can't process your order anymore. Purchases made on the website go through a rigorous verification to prevent fraud." Seriously, do I look like a fucking clown? I ask for more information and I get the EXACTLY same reply from the EXACTLY same customer service?

Congratulations GameStop for loosing one customer who used to spend more than 1000$ per year on games, and congratulations for costing Mythic 50$ (on just one particular case) for your seriousness while trying to make your customers look like clowns.

Every true gamer despises gamestop.

Let them hear you, bro!

Go to Amazon they give your keys immediately through the My Media / Downloads section.

Gamestop sucks balls.

ordering games online when keys are needed, especially beta keys and the like is never an easy business. You should have just driven to the local game store.

actually gamestop is even WORSE if you go instore.  Half of their stores only focus on consoles making it hard to get pre order items for PC games.

Originally posted by banthis

Go to Amazon they give your keys immediately through the My Media / Downloads section.

Gamestop sucks balls.

This is what I did months ago, works like a charm.

Yea I ordered it for my brother through gamestop to get his code and after 4 days I just ended up cancelling and getting the codes instantly through amazon.

Originally posted by banthis

actually gamestop is even WORSE if you go instore.  Half of their stores only focus on consoles making it hard to get pre order items for PC games.

Very true.....thing to do is call a couple stores and ask which area Gamestop specializes in PC games.   There is usually at least one or two in each area.  If they have no clue what you are talking about, hang up and call another one till you get someone with a lick of sense.

Not that I'm a particular fan of Gamestop, and that sure blows what happened to the OP.

direct2drive.com for the win.

gamestop = the devil

I hate the place with a passion.

I never have and never will Pre-Order anything.

Only causes problems, specially with Gamestop.

Sorry to hear

I always hear such bad things about Gamestop, but to be honest I've never had a problem.

I just walked into Gamestop one day and the guy handed me a CE preorder card.  I did not and still have not ordered Warhammer.  They dropped the ball in the exact same manner with Age of Conan preorders, and had me freaking out.  Suggestion:  Murder them.  Murder the whole chain of stores.  It will make you feel better.  Plus, when you get out of prison in 20 years for good behaviour, you can just go ahead and sign up for the WAR 12 beta test.